Cookie Policy

This Cookie Policy explains how Smart Cart Recovery ("we," "our," or "us") uses cookies and similar tracking technologies on our website and services. This policy should be read alongside our Privacy Policy and Terms of Service.

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

Types of Cookies:

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
  • First-Party Cookies: Cookies set by our website directly
  • Third-Party Cookies: Cookies set by external services we use (analytics, advertising, etc.)

Similar Technologies:

We also use similar technologies including:

  • Web Beacons (Pixels): Small transparent images used to track user behavior
  • Local Storage: Browser storage for larger amounts of data
  • Session Storage: Temporary browser storage that expires when the tab is closed
  • Server Logs: Automatic collection of technical information about your visit

2. Cookies We Use

We use cookies for various purposes to enhance your experience and improve our services:

Essential Cookies:

These cookies are necessary for our website to function properly and cannot be disabled:

  • Authentication: Remember your login status and session information
  • Security: Protect against cross-site request forgery and other security threats
  • Load Balancing: Distribute traffic across our servers for optimal performance
  • Cookie Consent: Remember your cookie preferences and consent choices

Functional Cookies:

These cookies enhance functionality and personalization:

  • User Preferences: Remember your settings, language, and display preferences
  • Form Data: Temporarily store form information to prevent data loss
  • Feature Toggles: Enable or disable specific features based on your account type
  • UI State: Remember collapsed/expanded sections and interface customizations

Analytics Cookies:

These cookies help us understand how visitors use our website:

  • Usage Analytics: Track page views, session duration, and user journeys
  • Performance Monitoring: Measure page load times and identify technical issues
  • Feature Usage: Understand which features are most popular and useful
  • Conversion Tracking: Measure signup rates and user engagement

Marketing Cookies:

These cookies are used for marketing and advertising purposes:

  • Campaign Tracking: Measure the effectiveness of marketing campaigns
  • Retargeting: Show relevant ads to users who have visited our website
  • Social Media Integration: Enable sharing and social media features
  • Email Campaign Tracking: Track email opens and clicks from our communications

4. Third-Party Cookies

We use several third-party services that may set their own cookies:

Analytics Services:

  • Google Analytics: Provides website usage statistics and user behavior insights
  • Vercel Analytics: Monitors website performance and user experience
  • Hotjar: Records user sessions and heatmaps for UX optimization

Marketing and Advertising:

  • Facebook Pixel: Tracks conversions and enables retargeting campaigns
  • Google Ads: Measures ad performance and enables remarketing
  • LinkedIn Insight Tag: Tracks professional audience engagement

Communication Services:

  • Intercom: Provides customer support chat functionality
  • Mailchimp: Tracks email campaign performance
  • Discord Widget: Enables Discord server integration

Content Delivery:

  • Cloudflare: Provides security and performance optimization
  • YouTube: Enables embedded video content
  • Google Fonts: Delivers web fonts for consistent typography

Note: Third-party cookies are controlled by the respective service providers. We recommend reviewing their privacy policies to understand how they use cookies and tracking technologies.

5. Managing Cookie Preferences

You have several options for managing cookies on our website:

Cookie Consent Banner:

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies for the full website experience
  • Reject non-essential cookies while keeping essential functionality
  • Customize your preferences by cookie category
  • Learn more about each type of cookie we use

Cookie Preference Center:

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Accessing the preference center from your account settings
  • Using the cookie management tool in the privacy section

Impact of Disabling Cookies:

Disabling certain cookies may affect your experience:

  • Essential Cookies: Cannot be disabled; website may not function properly
  • Functional Cookies: May lose personalized settings and preferences
  • Analytics Cookies: We cannot improve our service based on usage data
  • Marketing Cookies: You may see less relevant advertisements

6. Browser Settings Instructions

You can also manage cookies through your browser settings. Here's how to do it in popular browsers:

Google Chrome:

  1. Click the three dots menu → Settings
  2. Go to Privacy and Security → Cookies and other site data
  3. Choose your preferred cookie settings
  4. To delete existing cookies: Clear browsing data → Cookies and other site data

Mozilla Firefox:

  1. Click the menu button → Settings
  2. Go to Privacy & Security
  3. Under Cookies and Site Data, click Manage Data
  4. Select websites and click Remove Selected or Remove All

Safari:

  1. Go to Safari → Preferences
  2. Click the Privacy tab
  3. Choose your cookie and tracking preferences
  4. To delete cookies: Develop → Empty Caches or Safari → Clear History

Microsoft Edge:

  1. Click the three dots menu → Settings
  2. Go to Cookies and site permissions
  3. Click Cookies and site data
  4. Manage and delete cookies as needed

Mobile Browsers:

For mobile browsers, cookie settings are typically found in:

  • iOS Safari: Settings → Safari → Privacy & Security
  • Android Chrome: Chrome app → Settings → Privacy and Security
  • Mobile Firefox: Firefox app → Settings → Privacy

Opt-Out Links:

You can also opt out of specific tracking services:

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Display a notice on our website for significant changes
  • Request renewed consent for new cookie categories or purposes

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and tracking technologies.

Notification Methods:

  • Website Banner: Prominent notice on our homepage for 30 days
  • Email Notification: Sent to registered users within 7 days of changes
  • Account Dashboard: In-app notification for logged-in users
  • Social Media: Announcements on our official social media channels

Version History:

  • Version 1.0 (January 20, 2025): Initial cookie policy

8. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Privacy Officer: privacy@smartcartrecovery.com

General Support: support@smartcartrecovery.com

Data Protection Officer (EU): dpo@smartcartrecovery.com

Mailing Address:

Smart Cart Recovery

[Street Address]

[City, State ZIP Code]

[Country]

Cookie-Related Inquiries:

For specific questions about cookies, please include:

  • The specific cookie name or service you're asking about
  • Your browser type and version
  • The page where you encountered the cookie
  • Your preferred method of communication for our response

Response Times:

  • General Cookie Questions: Within 5 business days
  • Technical Cookie Issues: Within 2 business days
  • Privacy Rights Related to Cookies: Within 30 days
  • Urgent Cookie Concerns: Within 24 hours